Sample question from a customer: "Ever since I ordered online I've started receiving SPAM emails, have you distributed or sold my contact information? Take me off your mailing list."
Unfortunately, there are many ways that companies can obtain private information such as your name, email address and mailing information without your knowledge (and without compromising the security of your information at GenericFrontlinePlus.com) using many different forms of viruses and spyware. When installing free programs downloaded from the Internet like many of the "Browser Toolbars" or other fun additions to your web browser, these additional programs get installed without your knowledge. Spyware applications then watch what websites you go to, can even record and store information you type into forms and then report this back to a 3rd party you never know about. This 3rd party is then free to sell your information to others or email/mail you directly themselves.
For more information regarding what spyware is, how to prevent it from getting installed and how to remove it, we would encourage you to do one or all of the following suggestions:
- Visit Microsoft's spyware website:http://www.microsoft.com/athome/security/spyware/default.mspx. Windows Defender is a great, free tool to help protect against most of the most malicious programs on the Internet. It updates itself for free and scans constantly for new threats. A more advanced alternative is "Windows Live One Care" which has more comprehensive scanning and virus removal capabilities. It however is not free, but still may be worth the investment if you work online a lot. Read more about it here:http://www.windowsonecare.com/purchase/default.aspx
- Talk to your Internet Service Provider to see if as part of your service with them, they have software available to scan for viruses and spyware installed on your computer.
- Talk to the company from whom you bought your computer. They might have additional products and services to help address concerns with your particular computer.
We take these issues very seriously and work through every complaint to try and determine the cause of it. We have examined our website and policies that guide the protection of your information and can assure you that we are not disclosing your information to 3rd parties. All of the pages on our website that collect information from our patients are protected using 128-bit SSL encryption and in some stages, 2048-bit encryption that exceeds most modern e-commerce standards.
We do sincerely empathize with your frustration with unsolicited email. Even GenericFrontlinePlus.com as a company is forced to use the services of many very advanced programs and services to stop the thousands of emails that even we receive on a daily basis that are unsolicited.
We sincerely hope that this has helped explain one very likely cause of receiving unsolicited emails. Please be assured that GenericFrontlinePlus.com will always work to the best of its abilities to protect our customers from unsolicited email and give what information and support we can to reduce its impact on our customers.